From the first consultation, there was no pressure just a lot of lovely, caring, and knowledgable staff who genuinely want the best for you.
Once booked everything was so smooth, I had to re-arrange a couple of appointments due to work and it was never too much of a problem. It just got sorted straight away.
The day before my procedure I got a phone call making sure I was okay, making sure I was taking everything I needed with me, and to wish me luck. This as you can imagine put my mind at rest that my hospital bag was okay, but also made me feel a sense a re-assurance that they do care and want the very best for me.
On the day of surgery and at Highgate, I cannot praise the staff enough or the place itself. Again nothing was too much of a problem for them, the receptionist was fantastic showing me around my room, explaining how the day is going to look, but also having a normal conversation with me when she could evidently see I was highly nervous. The nurses were FANTASTIC, before and after. You press the nurse call burton and they are there within the minute. I had never been put under by general anaesthetic before so it was a big worry of mine as to how I will feel, the nurse in theatre was again FANTASTIC, he put my mind at rest and even managed to make me laugh when I was absolutely terrified. When I came back up from surgery, as said before the aftercare was amazing.
The day after and discharge - the hospital gave me everything I needed before I left, tablets, instructions, and a wish of a speedy recovery. Also on that day the nurse from the Nottingham clinic rang me to make sure everything went okay, that I had the after hours number, and again a wish of a speedy recovery. They day after a call from the lady who booked the whole thing for me to check the same things, again the level of genuine care is phenominal.
1 week after surgery (the point I am at now) I had my first post op appointment to see the nurse who removed my dressing - AMAZING LADY. She comforted me on how everything was healing, she again made me feel so comfortable and cared for.
Finally Dr Allwin the surgeon who has performed my breast reduction is FANTASTIC! He is so experienced, so lovely, listens, cares, professional this list could go on and on and on. He explained the whole procedure to me, I had no questions after his explanations and he was so so so thorough. I know to him this is his job, but I think he is a hero! He makes people fall in love with their bodies all over again. He will give his years of advice if he thinks you’re asking for something that won’t suit, nor will be achievable through surgery. Just an amazing surgeon, an experienced surgeon, and a lovely caring person.
I cannot personally thank him enough for what he has done for me, and for what the Harley medical group has done for me.
Amazing clinic, amazing staff, amazing surgeons - what more could you want?....
Shannon D - 12 January 2019