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WORK WITH THE EXPERTS - EXCEPTIONAL OPPORTUNITIES FOR EXCEPTIONAL PEOPLE. FULL AND PART TIME ROLES AVAILABLE.

The Harley Medical Group is one of the UK's leading Cosmetic Surgery groups and has established a reputation for excellence within the field of aesthetic plastic surgery and Laser & Skin Treatments which is second to none.

We have rewarding opportunities for motivated, enthusiastic and flexible Registered Nurses, Aesthetic Practitioners, Clinic Managers, Dermatologists, Doctors, Anaesthetists and Administrators. 

What you can expect from us:

  • Competitive salary plus performance related bonus
  • Career development and sector leading training
  • Pension
  • Subsidised Private Healthcare
  • Discounted treatments for you and your family
  • We know there's more to life than work - that's why when you join The Harley Medical Group you'll get your pick of our amazing company perks which include free phone insurance, Tastecard, cinema ticket offers, high street shopping discounts, plus lots more.  To find out more about all our employee perks visit: www.perkbox.co.uk/thmg

To apply for one of our current vacancies (listed below) or to register your interest in a future role please email your CV in PDF or .docx format to [email protected] stating the position and clinic you are interested in working in.


Vacancies currently available

Laser Skin Therapist in:

  • Harley Street (full time)

Nurse Counsellor Therapist:

  • Harley Street (full time)

Customer Service Centre Advisor

  • Birmingham (full time)

 

From time to time, we are also for bank administrators, with a current DBS certificate, to work in our clinics. To register your interest please email your CV and scan of DBS certificate to [email protected]

We regret that currently we can only accept applications for UK opportunities from those entitled to live and work in the UK.

All offers of employment will be subject to receipt of a satisfactory Disclosure Certificate from the Disclosure and Barring Service and satisfactory references.

Click here to apply ›

 

No agencies please

Job Decriptions

Clinic Administrator

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services, while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer

CLINIC ADMINISTRATOR

  • Are you a great administrator with a passion for excellent customer service?
  • Are you are a great communicator?
  • Do you have excellent IT skills in all Microsoft Office Packages and Database experience?
  • Do you want to make life changing differences to our customers every day?

We are looking for exceptional Administrators to join our teams nationwide.

Your role will be varied and include:

  • Meeting and greeting patients
  • Booking appointments
  • Carrying out skin analysis on patients with our Visia machines
  • Ensuring compliance to policies and protocols
  • Ensuring our patients have the best possible care

Reporting to the Clinic Manager you will work closely with our Nurses, Aesthetic Practitioners, Surgeons and Doctors providing our patients with the best treatment experience. You will be joining a company who recognises the importance of employing and retaining great people and a company where your voice will be heard.

What’s in it for you?

  • Competitive salary plus performance related bonus
  • Company pension scheme
  • Private healthcare
  • Heavily discounted treatments for you and your family

 

Click here to apply ›

Clinic Manager

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services, while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer

CLINIC MANAGER

  • Do you have management experience or are ready to take the next step in your career and manage a team?
  • Are you are a great communicator with excellent customer service skills?
  • Do you want to make life changing differences to our patients every day?
  • Do you have an understanding of financial reports and budgets?
  • Do you always adhere strictly to protocol to ensure your patients safety?

We are looking for a great Clinic Manager to join our team.

Your responsibility will be to develop and drive 1 of our 20 clinics focussing on profitability whilst maintaining the highest level of safety, quality and customer service to our patients in line with Care Quality Commission requirements and The Harley Medical Group’s own high standards.

Ideally you will have a background in the beauty or healthcare industry. You will either have successfully managed a clinic previously, or have experience in sales management.

A Registered Nurse qualification is an advantage but not essential for this role.

You should be able to manage difficult situations, work under pressure and have the ability to influence and negotiate at all levels.

What’s in it for you?

  • Competitive Salary plus performance related bonus
  • Company pension scheme
  • Private healthcare
  • Heavily discounted treatments for you and your family
  • Ongoing training and development throughout your career

 

Click here to apply ›

Nurse

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services, while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer

NURSE

  • Are you a great nurse?
  • Are you are a great communicator?
  • Can you deliver exceptional wound care?
  • Do your patients and their safety always come first?
  • Do you want to make life changing difference to our customers every day?

We are looking for exceptional Nurses to join our teams nationwide.

Your role will be varied and include:

  • Performing  non surgical treatments
  • Preoperative assessments including bloods, ECG etc
  • Post operative wound care and assessment
  • Ensuring our patients have the best possible care
  • Ensuring compliance to policies and protocols

Our training is widely recognised as the best in the industry with our focus on quality and safety and excellence throughout. Reporting to a Clinic Manager you will work closely with some of the best Plastic Surgeons and specialists in the country. Your great communication skills and nursing prowess will help ensure that our patients have a fantastic experience. You will be joining a company who recognises the importance of employing and retaining great people and a company where your voice will be heard.

What’s in it for you?

  • Competitive salary plus performance related bonus
  • Company pension scheme
  • Private healthcare
  • Heavily discounted treatments for you and your family
  • Ongoing training and development throughout your career
  • Great nurses can progress to Clinic Management
  • Great communicators can join the counselling team and enhance earnings potential further

 

Click here to apply ›

AESTHETIC PRACTITIONER

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services, while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer

AESTHETIC PRACTITIONER

  • Are you a qualified beauty therapist with a certificate and experience in the use of class 4 lasers?
  • Do your patients and their safety always come first?
  • Are you are a great communicator?
  • Do you want to make life changing difference to our customers every day?

We are looking for exceptional Aesthetic Practitioners to join our teams nationwide.

Your role will be varied and include:

  • Performing  non surgical treatments
  • Ensuring our patients have the best possible care
  • Ensuring compliance to policies and protocols

Reporting to the Clinic Manager you will work closely with our Nurses, Administrators, Surgeons and Doctors providing our patients with the best treatment experience. You will be joining a company who recognises the importance of employing and retaining great people and a company where your voice will be heard.

What’s in it for you?

  • Competitive salary plus performance related bonus
  • Company pension scheme
  • Private healthcare
  • Heavily discounted treatments for you and your family
  • Ongoing training and development throughout your career
  • Great communicators can join the counselling team and enhance earnings potential further

 

Click here to apply ›

Customer Service Centre (CSC) Advisor

ROLE PURPOSE

To work as part of a team to deliver excellent service to customers through the channels of their choice, whilst maximising sales opportunities. Support organisational success and growth by booking and maximising high quality appointments whilst ensuring a smooth customer journey.

This role is based in Birmingham.

 

KEY ACCOUNTABILITIES / CONTRIBUTION

  • Maximise sales opportunities by identifying customer needs and ensure these are met by providing appropriate solutions
  • Optimise enquiry to booking conversion rates, repeat booking and attendance rates by thoroughly screening enquiries, demonstrating excellent product knowledge, positively promoting THMG USP’s and overcoming objections to book quality clinic appointments for onward conversion.
  • Proactive, efficient response to customer enquiries via all communication mediums -incoming/outbound telephone calls, social media, web, email and post in accordance with agreed service levels.
  • Handle all internal and external enquiries with empathy and professionalism to provide exceptional customer service and promote a positive image of THMG brand.
  • Inform customers of the general suitability and implications of treatments so patients can make an informed decision that protects their safety and promotes a positive outcome.
  • Ensure a smooth journey for patients by liaising and maintaining strong relationships with colleagues throughout THMG; providing appropriate, accurate information as required. 
  • Ensure customers are treated in an ethical, compliant manner through vigilance and stringent adherence to internal and external policies and legislation.
  • Keep appropriate and detailed records of customer enquiries in accordance with GDPR and DPA guidelines. 
  • Process payments in strict accordance with legal requirements and internal processes
  • Meet individual, and contribute to team, KPIs, targets and all performance measures.
  • Maintain professional competence keeping up to date with product and service changes
  • Contribute to the continuous improvement of the service by maintaining an awareness of improvement opportunities and where appropriate, sharing them with the CSC Manager.

 

ROLE CONTEXT

Reporting to the CSC Team Manager, working within a team of advisors to maximise quality appointments for THMG clinics across the UK.

 

RELATIONSHIP TO OTHER ROLES

  • Supporting clinics across the UK.
  • Feeding back ‘Voice of the Customer’ information to marketing and clinics.

 

SCALE

Work within a team of up to 30 advisors to support clinics across the UK.

 

KNOWLEDGE AND SKILL REQUIREMENTS

  • Target driven sales through service
  • Excellent customer service skills demonstrated across all communication mediums
  • Previous contact centre experience with working knowledge and demonstrable competence in the use of contact centre technologies
  • Excellent verbal and written communication skills
  • Excellent product knowledge, ideally with industry knowledge
  • High attention to detail
  • Demonstrates ability to work within a team to support colleagues to deliver sales and service objectives
  • Problem solving skills
  • Ability to multi-task whilst maintaining accuracy
  • Confident in handling difficult situations
  • Self-motivated and enthusiastic

 

COMPETENCY REQUIREMENTS

  • Minimum requirement English GCSE Grade 4-5 or equivalent (i.e. O Level grade C)
  • Customer focus
  • Interpersonal skills
  • Influencing skills
  • Flexibility
  • Achievement drive
  • Quality focus
  • Resilience
  • Team working
  • Punctuality
  • Accuracy

 

Click here to apply ›

Clinical Services Manager

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer.

Clinical Services Manager

  • Are you a nurse manager with experience in clinical governance compliance?
  • Do you have sound pre-operative assessment and surgical care experience?
  • Are you interested in delivering clinical guidance and training?
  • Do you want to provide a supportive framework to ensure patients and their safety always come first?

We are looking for an exceptional nurse to join our Clinical Services team in a national role based in the Midlands. Your role will be varied and include:

  • Site visits to clinics conducting  CQC provider inspections and training
  • Prevention and management of safety incidents
  • Delivery of conference call training and coaching to personnel in the area of clinical governance
  • Liaison with surgeons and nurses to ensure the highest standards of clinical care are maintained
  • Developing our governance activities to improve compliance through education and audit
  • Corporate policy management

Our training is widely recognised as the best in the industry with our focus on quality and safety and excellence throughout. Reporting to the Training & Clinical Services Director, you will work closely with some of the best Plastic Surgeons and cosmetic nurses in the country. Your great communication skills and governance knowledge will help ensure that our personnel feel supported in delivering superb care. You will be joining a company who recognises the importance of employing and retaining great people and a company where your voice will be heard.

What’s in it for you?

  • Being a member of a positive and dynamic clinical services team in an outstanding company
  • Competitive salary plus performance related bonus
  • Pension
  • Private healthcare
  • Heavily discounted treatments for you and your family
  • Full initial and ongoing training and development throughout your career

cLICK HERE TO APPLY

Patient Advisor

Patient Advisors (London)

Do you want to change people’s lives on a daily basis – because that’s  what we do..

The Harley Medical Group has established itself as a leader in the field of cosmetic surgery and our continued growth means that we are now recruiting for additional Patient Advisors across London to ensure that our patients have a great experience from the minute they contact us through to surgery and beyond.

As a Patient Advisor you will be responsible for:

  • Conducting the initial consultation with patients ensuring clients are appropriately informed before referring them to a surgeon.
  • Working closely with surgeons, anaesthetists and our nursing team to ensure patients are safe for surgery.
  • Create a transparent consultation for all patients and act as the single point of contact throughout their journey with us.
  • Chaperoning patients at surgeon consultations.
  • Ensuring all patients questions and concerns be it medical, financial or logistical are addressed before and after surgery. 
  • Meet the KPI expectations of the business.
  • Represent The Harley Medical Group as the company of choice for cosmetic surgery.

You must be a real people person capable of building great rapport quickly with patients. Strong communication skills are required - both verbal and written. You need to have a positive, can do attitude with exception service skills. Ideally you will have worked in the Industry or have experience of conducting consultations – if not you must have demonstrable transferable skills.

Our patients like to see us when it suits them so you must be prepared to work regular weekends and evenings.

In return you will receive:

  • 23K salary 
  • Performance related bonus (OTE 33K+).
  • Company pension scheme
  • Private healthcare.
  • Heavily discounted treatments for you and your family.
  • Ongoing training and development throughout your career.
  • A role with a company that is really moving forward.

 

Click here to apply ›

Dermatologist

dermatologist

  • Are you a fully trained Dermatologist?
  • Does your patients safety and quality of care come first?
  • Do you want to gain further experience in Cosmetic Dermatology?
  • Do you want to develop and establish your own private practice in the future?

 

Dermatologist or GPSI Opportunities with The Harley Medical Group

Do you want to establish or develop your private Dermatology practice?

If the answer is yes, then please get in touch for an informal discussion about how The Harley Medical Group can help you.

The Harley Medical Group is an established leader in the field of Cosmetic Surgery and Laser & Skin Treatments with 19 successful clinics UK wide, including our brand new clinic in Liverpool Street. We are committed to continually improving and refining treatments, whilst introducing the latest innovations with the highest standard of client care.  

As part of this offering, THMG launched a new Dermatology clinic in January 2017 in a number of our clinics (including Harley St, and Liverpool St) and we plan to roll out across more clinics throughout 2018. The new Dermatology service launches as an extension of our non-surgical offering as part of an initiative to improve safety and awareness around skin and skin health. We currently work with Dr Justine Hextall whom is our Lead Dermatology Consultant and also a Fellow of Royal College of Physicians with a number of peer reviewed publications globally.

Our Dermatology clinics offer a range of skin treatments for a variety of conditions including acne treatment, mole removal, hyperhidrosis, psoriasis, rosacea and milia removal.  We are constantly looking to introduce new treatments as we strengthen our offering and want our Dermatologists to be a major part of our growth!

The ideal candidate will be a fully trained, experienced Dermatologist practicing in dermatological and cosmetic treatments.  We supply the framework to practice within, clients and, the full support of a dedicated Dermatology Co-ordinator.

Please contact our Dermatology Manager, Russell Bell: [email protected]

Complaint Co-ordinator

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Laser & Skin Treatments, with clinics throughout the UK. We are committed to continually improving and refining our services while researching the latest advances and innovations in the Cosmetic Surgery and Laser & Skin Treatment fields. This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer

COMPLAINT CO ORDINATOR

  • Are you an excellent, organised administrator with legal / paralegal experience?
  • Do you enjoy research, analysis and have good attention to detail?
  • Do you have a high standard of communication skills, both written and verbal?
  • Do you have experience of administrating complaints or customer service issues?
  • Do you want to become part of a team providing training, coaching and support to management staff to help them to process complaints quickly and efficiently?

We are looking for an exceptional administrator to join our Training & Clinical Services team based in Birmingham.

Your role will be varied and includes:

  • Providing initial and on-going training support through webinar training modules supplemented by telephone advice and coaching
  • Ensuring the complaint process is managed in a robust fashion throughout the company by the relevant Clinic Managers
  • Liaison with solicitors, insurance company and practitioners as necessary
  • Collating complaint reports and identifying trends

Our training is widely recognised as the best in the industry with our focus on quality, safety and excellence throughout. Reporting directly to the Training & Clinical Services Director, you will work closely with managers throughout the company. Your great administration and organisational skills will ensure that patients receive prompt responses to their concerns. You will be joining a company who recognises the importance of employing and retaining great people and a company where your voice will be heard.

What’s in it for you?

  • Being a member of a positive and dynamic team in an outstanding company
  • Competitive salary plus performance related bonus
  • Company pension scheme
  • Private healthcare
  • Heavily discounted treatments for you and your family
  • Full initial and ongoing training and development throughout your career

Click here to apply ›