Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Harley Medical Group’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Social Competition Terms & Conditions

  1. No purchase necessary.
  2. Competition details form part of these terms and conditions.
  3. This competition is not associated with Facebook or Instagram.
  4. The competition runs until midnight 17.02.21. Entries received after this time will not be put forward for the draw.
  5. Entry is open to residents of the UK expect employees (and their families) of The Harley Medical Group.
  6. Each contestant can enter once.
  7. One winner will be selected at random.
  8. Winners will be selected and notified on 18 February 2021 via direct message on Instagram.
  9. Winner will need to provide details to dispatch prize by 22nd February 2021. If details not received by this date, Promoter will select another winner.
  10. Prize is a Revitalash Hi-Def Brow Gel (worth £39). Prize is as stated and no cash or other alternatives will be offered, unless agreed in writing the prize is non-refundable and non-transferable.
  11. The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
  12. Use of a false name or details will result in disqualification.
  13. All entries must be made directly by the person entering the competition, no group, mass or software entries will be accepted.
  14. No responsibility can be accepted for entries lost, delayed or corrupted, due to computer network or software failure which may restrict or delay entry.
  15. The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter which the Promoter reasonably considers to be inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
  16. Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this competition.
  17. The Promoter reserves the right to amend or alter these terms of competition at any time.
  18. Promoter: The Harley Medical Group.

50% off Laser Hair Removal

  • Promotional period from 1st - 30th April 2021 (inclusive).
  • 50% off courses of 8 only.
  • Discount applicable to courses only.
  • Single treatments excluded from promotion.
  • Offer excludes ‘Odd Shots’.
  • Cannot be used in conjunction with any other promotion.
  • Treatment packages and areas are as stated on the online laser hair removal page.
  • New clients that have not previously had laser hair removal treatments will require a consultation and test patch prior to treatment to check suitability.
  • Treatments are non-refundable unless patient is medically unsuitable.
  • All packages have a 12 month expiry date from date of purchase.
  • Offers cannot be used in conjunction with any other promotion, discount and are non-transferable.
  • Laser Hair Removal treatments at Birmingham, Chelmsford, Southampton will be provided by The Harley Medical Group.
  • Laser hair removal treatments at all other clinics apart from Birmingham, Chelmsford and Southampton will be provided by our sister clinic sk:n.
  • Standard The Harley Medical Group terms apply co.uk/terms-conditions and sk:n terms and conditions apply – see sknclinics.co.uk/terms-conditions

20% off for Local Businesses

  • Offer subject to full consultation and client suitability
  • Only available for first treatment, singles and packages
  • Cannot be used in conjunction with any other offer
  • Cannot be used against Dermatology, Anti-Wrinkle Injections, Dermal Fillers, Profilo, Obagi or Dermaquest products
  • Dr Naylor is excluded from this offer
  • 0% finance cannot be used with this offer
  • Only available to local businesses around our Liverpool St, Wimbledon, Chiswick, Maidstone and Brighton Clinics
  • Please present business card at your initial consultation
  • Available to staff and clients and Anytime Fitness, Chelmsford – clients must show Anytime Fitness Kety Fob
  • Offer is subject to availability
  • The Harley Medical Group reserves the right to withdraw this offer at any time.

Refer a Friend Treatment Voucher T&Cs:

  • Client can distribute their Refer a Friend Unique code to infinite friends.
  • The friend the Unique code has been given to someone that has never been a THMG customer before.
  • Client will only receive their treatment voucher when their referred friend has purchased a treatment or product.
  • Please present your unique code at first consultation.
  • Once received, please present your treatment voucher in your consultation.
  • Voucher subject to full consultation and client suitability.
  • Voucher is only available for new treatment bookings only and can only be redeemed once.
  • The £50 voucher can only be used on laser & skin treatments over £150.
  • Treatment vouchers can be accumulated up to the value of £200 (with 4 friends successfully referred to us) on laser and skin treatments over £800.
  • Valid for 6 months from date when first issued.
  • The voucher cannot be exchanged for cash.
  • The voucher cannot be used for Dermatology, Anti-Wrinkle Injections, Profilo, Obagi, Dermaquest and Skincare products.
  • The Harley Medical Group reserves the right to withdraw this offer at any time

 


0% Finance for Surgical Procedures

  • 0% Finance on selected Surgical Procedures.
  • Minimum deposit £500
  • Offer subject to full consultation and patient suitability.
  • Available for new procedures booked only.
  • Subject to finance acceptance.
  • 0% finance for 12 month payment agreement only.
  • Standard Finance Terms and Conditions apply.
  • The Harley Medical Group reserves the right to withdraw this offer at any time.

 


POLYCYSTIC OVARY SYNDROME - PCOS

  • Offer subject to full consultation and patient suitability
  • Offer is subject to availability
  • Patient must supply letter from General Practioner (GP) providing proof of Polycystic Ovary Syndrome (PCOS) prior to first treatment.
  • The Harley Medical Group reserves the right to withdraw this offer at any time
  • Cannot be used in conjunction with any other offer.
  • Offer excludes skin care products.

NHS Staff

  • Offer subject to full consultation and patient suitability
  • Offer is subject to availability
  • Patient must supply proof of current employment within the National Health Service (NHS) within the UK
  • The Harley Medical Group reserves the right to withdraw this offer at any time
  • Offer excludes all prescription based treatments (e.g. Botox and Obagi)
  • Cannot be used in conjunction with any other offer.
  • Offer excludes skin care products

 

Student discount

  • Offer subject to full consultation and client suitability
  • Offer only available for Laser & Skin Treatment clients
  • Offer is subject to availability
  • Clients must supply proof of student status with a current Education Student Card or NUS Card (National Union of Students) within the UK
  • The Harley Medical Group reserves the right to withdraw this offer at any time
  • Offer excludes all prescription based treatments (e.g. Botox and Obagi)
  • Cannot be used in conjunction with any other offer.
  • Offer excludes skin care products

Armed Forces

  • Offer subject to full consultation and patient suitability
  • Offer is subject to availability
  • Offer excludes all prescription based treatments (e.g. Botox and Obagi)
  • Patient must supply proof of current employment within the British Armed Forces (Navy, Merchant Navy, Army, Royal Air Force, Reservists, Territorial Army)
  • Spouses of personnel must provide proof of marital status
  • The Harley Medical Group reserves the right to withdraw this offer at any time
  • Offer excludes skin care products

Free Consultation

  • Consultation with a Patient Advisor is free however we will take a fully refundable £25 deposit at time of booking to secure your appointment.
  • Deposit is fully refundable upon attendance in clinic or virtual consultation or cancellation outside of 48 hours.
  • If you cancel your consultation within 48 hours of your appointment or do not attend, there will be a £25 cancellation fee and the deposit will be retained.

48 Hour Surgical consultation cancellation or reschedule policy

Patient Advisor / Nurse consultation

  • £25.00 fee will be taken at the time of booking to secure the booking.
  • Fully refundable upon attendance in clinic or cancellation outside of 48 hours.
  • If you cancel your consultation within 48 hours of your appointment or do not attend , there will be a £25 cancellation fee and the deposit would be retained.

Surgeon Consultation

  • £100 deposit taken at time of booking to secure booking.
  • Deposit is redeemable against the cost of surgery.
  • Would only be refundable if appointment is cancelled outside of 7 days’ notice.
  • If appointment is cancelled within 7 days of your appointment or you do not attend there will be a £100 cancellation fee and the deposit would be retained.

Website Terms and Conditions

The term ‘The Harley Medical Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: Ground Floor, Egerton House, Baker Street, Weybridge, Surrey. KT13 8AL. Our company registration number is 9278443. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
    • name and job title
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • As part of our ongoing aim to improve our services we may capture your activity while on the website to review and implement findings. We will not capture and retain any personal details including name, email, address, telephone number or area of interest.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Visiting the clinic

At The Harley Medical Group we cannot accept responsibility for children in any of our clinics or hospitals, we would therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand however that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times.  Thank you.


Complaint Procedure summary

LCHMG trading as The Harley Medical Group aims to provide all Patients with the highest standards of care and customer service. If we fail to achieve this, we listen carefully and respond to complaints swiftly acknowledging any mistakes and rectifying them so that we can make improvements to our service.

  1. The complaints full policy is made available to Patients, their affected relative or a representative when they first raise concerns about any aspect of the service they have received.
  2. Responses at all stages are made quickly:
    • A member of staff will telephone the Patient within 48 hours that we are made aware of the complaint.
    • A detailed written response will be sent within 20 working days.
    • Where there are delays and the investigation is still in progress a letter will be sent explaining the reason for the delay to the Patient at a minimum every 20 days.

LCHMG has a 3 stage process for handling complaints:

Stage 1: Local Resolution (Clinic Manager and Regional Manager)

Complaints should normally be made as soon as possible at stage 1, and within 6 months of the date of the event complained about, or within 6 months of the matter coming to the attention of the complainant. If we don’t hear from you within this period of time we will deem you to be satisfied with the outcome and consider the matter to be closed. The time limit may be extended where the complainant has good reason for not making a complaint in the time limit (for example, where a complainant has been grieving), and there is a realistic opportunity of conducting a fair and effective investigation into the issues raised. Where The Harley Medical Group consider permitting complaints to be opened after an extended period has passed, they are advised to discuss with ISCAS any potential issues that may be encountered at stage 3. The independent adjudicators have the right to refuse a complaint at stage 3 where the likelihood of conducting an effective review is unrealistic.

Stage 2: Complaint Review (Regional Manager)

If a patient remains unhappy with the local resolution, an impartial review of the investigation will be conducted by the Regional Manager with support from the Complaints Lead. This stage should not normally be initiated without a local resolution having first been attempted.

The precise methodology of the internal review stage will depend on the nature and complexity of the subject matter in the individual case. In general, the internal review will entail a thorough review of all the correspondence and any relevant Clinical records. It may also include a discussion with the complainant, either by telephone or face to face. The purpose of this discussion is to provide clarity about the complainant’s concerns and to gather any additional information. The Regional Manager will work to the same 20 working day period for responses that exist at the local resolution stage.

If we don’t hear from you within this period of time we will deem you to be satisfied with the outcome and consider the matter to be closed.

Stage 3: External Review

Should you remain unhappy with our Final response or investigation you may be able to refer your complaint to the Independent Sector Complaints Adjudication Service. You must do this within six months of the date of the final response. Please find the contact details below.

England

Independent Sector Complaints Adjudication Service
70 Fleet Street
London
EC4Y 1EU

Email: info@iscas.org.uk Telephone: 0207 536 6091

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