COVID-19 (Coronavirus)

Frequently Asked Questions

Announcement from Mark Norfolk, Managing Director of The Harley Medical Group

Updated 23rd March 2020

Our founded-on care approach is at the heart of everything we do, and we absolutely put the health and safety of both our clients and employees as our number one priority.

This is why we have made the difficult decision to temporarily close all of our clinics as of this evening. We have taken every precautionary measure to keep the health and wellness of our employees, clients, friends and family safe to date, but with the escalating situation to prevent the spread of COVID-19, we feel it is time to close the doors to our clinics.

In keeping with our commitment to support the NHS, this will also allow our medically trained doctors and nurses to join the NHS effort while some of our clinics will be offering necessary services.

We are immensely proud that our medical teams will be able to deliver the level of care to those most in need at this uncertain time. With some of our colleagues joining the NHS workers, we urge you to please stay at home to help ease the pressure the NHS is already facing, and to protect the vulnerable and elderly.

We remain committed to delivering the highest standards of care to all of our clients and employees and our ambition is to safely re-open the doors on 1st May providing it is safe to do so.

What you need to know now:

We will still be providing all ongoing, post-operative support via our on call team or clinics for our clients requiring care and support. All affected clients will be contacted directly but please do not hesitate to call us should you have any queries.

For all upcoming appointments, we are currently calling individual clients to reschedule to a later date. 

Our Customer Service Centre remains open as usual to support you via 0330 838 4292, our friendly team of advisors are also happy to answer queries and you can find more information via our website, too.

We will also keep you informed with regular updates on our website, via social media channels and email so please keep in touch with us digitally during the closures.

We cannot thank you enough for your loyalty and support. Stay safe and well - and we look forward to seeing you back in clinic soon. 

Take care of yourselves, your loved ones and your communities.


Advice regarding Coronavirus for Harley Medical Group Patients

Updated: 19th March 2020

Our founded-on care approach is at the heart of everything we do and we absolutely put the health and safety of both our staff and clients as our number one priority. We pride ourselves on maintaining the highest clinical standards of cleanliness and hygiene throughout all our practices and hospitals. We have reviewed and increased our already incredibly rigorous cleaning and hygiene programme. All of our staff follow stringent hand hygiene policies, including double cleansing of their hands before and after each treatment and using gloves where necessary. All treatment rooms, machines, utensils and work surfaces are wiped and sanitised after each client and hand sanitisers are available for use throughout all of our clinics.

The World Health Organisation (WHO) has declared the Coronavirus (COVID-19) as pandemic; COVID-19 is a new strain of Coronavirus, first identified in December 2019, that can affect your lungs and airways.

The symptoms of coronavirus are:

  • A high temperature (indicated by thermometer or feeling hot to touch on chest and/or back)
  • A new continuous cough (this means you've started coughing repeatedly)
  • A shortness of breath

However, presenting these symptoms do not necessarily mean you have the illness as they are similar to other illnesses that are much more common, such as cold and flu.

Actions to take if you have symptoms:

  • If you live alone, do not leave your home for 7 days.
  • Do not leave your home for 7 days from when your symptoms started, however mild they are.
  • If your temperature is still high after 7 days, stay at home until it’s back to normal.
  • If you live with other people, keep everyone at home for 14 days.
  • The 14-day period starts from the day when the first person in the house became ill.
  • It is likely that people living within a household will infect each other or be infected already.
  • Staying at home for 14 days will greatly reduce the spread of infection to others in the community.
  • If you can, move any vulnerable people (the elderly and those with underlying health conditions) out of your home, for the whole isolation period. If you cannot do this, stay away from vulnerable people as much as possible.
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999

Our daily steps to limit and prevent transmission 

At The Harley Medical Group want to reassure you that the health and safety of our clients and team is our top priority. With that in mind, we want to give you an insight into the daily steps we take, as well as the additional steps we are taking to be extra vigilant amid growing concerns around the Coronavirus.

Our Clients

As many of our clients frequently travel for business and pleasure, as well as travelling from abroad to see us, as ask that you adhere to:

  • The advice of the WHO, the National Health Service (NHS) and Public Health England with regards to the spread and containment of Coronavirus. 
  • If you have returned from any of the countries listed on the government website in recent weeks awe ask that you reschedule your appointment to a date that is 14 days or more from the date of your arrival back into the UK.
  • If you have been told by the NHS to self-isolate please let us know as soon as possible and we will rearrange your appointment.
  • If you have visited one of our clinics within the previous 14 days and have since been diagnosed as having contracted Coronavirus, or has been in proximity to someone who has been diagnosed as having contracted the virus, we ask that you please make us aware so that we can take necessary action.

Our Team

Our team are double cleansing their hands before and after each consultation or treatment and are using gloves where necessary.

Hand sanitisers are also available for you to use within the clinic at any point during your visit, these are located at the reception desk. Our toilets and consultation rooms contain adequate hand washing facilities.

We are also monitoring our teams travel ensuring that anyone who has visited an area of high risk is taking the recommended steps to protect those around them.

Our Clinics

We pride ourselves in the standards of cleanliness at our Care Quality Commission (CQC) and Healthcare Inspectorate Wales (HIW)  registered clinics. Our team always ensures that our consultation rooms are wiped and sanitised after each client, and all rooms are thoroughly cleans overnight ready for the following day.

Advice to help avoiding the spread of Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

If in the last 14 days you have either:

  • Travelled to any of the areas currently affected by the coronavirus
  • Have had direct contact with a confirmed case of the novel coronavirus

Please do not attend your appointment at the hospital or clinic. Seek advice by calling NHS 111.
You can also find information by visiting the Public Health England website

Thank you for your support and commitment to the healthy and well-being of our community.

COVID-19 Frequently Asked Questions

How do I reschedule my appointment?

We will try to contact you to reschedule your appointment, if we are unable to contact you after 3 attempts we will leave a message and rebook your appointment to ensure you have a priority slot when we reopen. 

I had a consultation booked, what happens now?

If your consultation was booked for after the 23rd March, we will try to contact you to reschedule the consultation. If we are unable to contact you after 3 attempts we will leave a message and rebook your consultation to ensure you have a priority slot when we reopen. 

I have purchased a course of treatments, what will happen to my treatments now?

Our clinics are only closed temporarily and your treatments will continue as normal once we reopen.To ensure you are able to take all treatments in your package we will be extending all packages by the period for which we are closed.

How will I know when the clinic reopens?

We will contact you by email and SMS, if you would like to opt in please click here. In the meanwhile for the latest information regularly visit our website and we recommend you bookmark this page for easy reference. You can also follow us on our social channels Facebook, Twitter and Instagram.

Will delaying my laser hair removal appointments affect my results?

A delay in treatment will naturally delay the final results of treatment, however you will still see good results. The results you have already achieved will not be reversed and once your treatment resumes you will continue to see further improvements. At sk:n we continually review the results of treatment to ensure that your treatment plan delivers the best results and we will continue to do so.

How long will you be closed?

We will continue to work within government guidelines and reopen once we are advised that it is safe to do so. To stay up to date with the latest information you can opt in for our emails/SMS, visit our website, we recommend you bookmark this page for easy reference. You can also follow us on our social channels Facebook, Twitter and Instagram.

Why are the clinics closed?

Our clinics are temporarily closed in light of the current situation with COVID-19 and government direction to close.

Last updated: 25 March 2020